Safaricom Responds to Customer Questioning Zero Fuliza Limit, Explains Why He Isn't Getting Loan
Safaricom has clarified the automated credit scoring process for its Fuliza overdraft service following a customer complaint about a zero-limit status. The company advised users to refresh their limits via USSD codes and maintain consistent repayment habits to improve their credit standing.
Why it matters
Understanding the transparency of automated financial services is critical for users in emerging markets where mobile money credit is a primary financial tool.
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TUKO.co.ke journalist Japhet Ruto has over eight years of experience in financial, business, and technology reporting, offering insights into Kenyan and global economic trends.
Safaricom has addressed a customer's complaint about receiving a zero Fuliza limit, clarifying that the overdraft facility's credit scoring system evaluates several factors automatically rather than relying solely on a user's M-Pesa transaction history.
Safaricom explained why some customers do not receive loans. Photo: Peter Ndegwa. Source: Twitter PAY ATTENTION: TUKO is in WhatsApp Channels now! Subscribe and read news in your favourite messenger.
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