Safaricom: How to reactivate an inactive line from home
Safaricom has released guidance for customers to reactivate inactive mobile lines from home using an active SIM card. Users can initiate the process by dialing a specific USSD code, provided they have the original SIM serial number.
Why it matters
This service improves accessibility for mobile users who have lost access to accounts linked to old numbers, such as mobile money services.
Safaricom has explained how customers with old, inactive mobile lines can restore their numbers from home using another active Safaricom line.
The telecommunications company shared the guidance on Friday, through a video illustrating what happens when a customer leaves a mobile line unused for a long period.
In the video, the character Oti discovers that his old line is no longer working, leaving him unable to make calls, send SMS messages, use data or access M-Pesa through the number.
The video uses the scenario to show customers how they can attempt to recover an eligible inactive line without first travelling to a Safaricom outlet.
Safaricom said customers can dial *100*2# from an active Safaricom line and select “Reactivate your old line” before following the prompts on the phone.
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