Safaricom Clarifies Policy on Reversing Money Sent to Numbers with Fuliza Debt
Safaricom has clarified that M-Pesa transfers sent to the wrong number cannot be reversed if the funds were automatically used to pay off the recipient's Fuliza overdraft debt. The company advises users to verify recipient details carefully before confirming transactions, as the automated debt settlement process leaves no funds to recover.
Why it matters
This highlights the risks of automated financial systems and the lack of consumer recourse in digital banking when debt-repayment protocols are triggered.
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Safaricom PLC has confirmed that M-Pesa transfers sent to a wrong number cannot be recovered once those funds have been used to clear the recipient's outstanding Fuliza overdraft balance.
Safaricom CEO Peter Ndegwa addressed stakeholders in the past. The company clarified its policy on Fuliza debts. Photo: Safaricom Care. Source: Twitter The telecommunications company issued the clarification through its official X account after a customer raised the issue, addressing what has been a recurring source of confusion among M-Pesa users across Kenya.
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