RPF to expand its help kiosks to eight more railway stations in Tiruchi Division
The Railway Protection Force (RPF) is expanding its digital help kiosk system to eight additional stations in the Tiruchi Division. These kiosks allow passengers to report security issues and seek emergency assistance directly to the control room.
Why it matters
This initiative demonstrates the use of technology to improve public safety and passenger services in areas with limited permanent security presence.
The Railway Protection Force (RPF) has decided to expand its technology-driven passenger assistance system by setting up help kiosks at eight more railway stations falling under the limits of the Tiruchi Railway Division soon.
The system is being expanded to enable passengers to instantly report security-related concerns, seek medical assistance or emergency help, and report lost property by using the help kiosk to convey their concerns directly to the RPF Control Room functioning at Tiruchi.
The help kiosk system was first launched in November last year at Srirangam railway station near Tiruchi and was subsequently extended to Chidambaram and Puducherry railway stations in February this year.
Encouraged by passenger feedback, the RPF has now decided to extend the facility to eight more stations: Thanjavur, Tirupadirippuliyur, Nidamangalam, Vellore Cantonment, Karaikal, Mannargudi, Velankanni, and Nagore. An additional kiosk is to be established at both Chidambaram and Puducherry stations.
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