Royal Mail misses delivery targets again but hails 'encouraging' signs
Royal Mail has failed to meet its delivery targets for first and second-class mail for another period, though it reports slight improvements compared to last year. The company is currently under investigation by the regulator Ofcom and is implementing a five-year turnaround plan.
Why it matters
As a critical national infrastructure service, Royal Mail's operational struggles affect millions of citizens and businesses in the UK.
Image source, Getty Images By Faarea Masud Business reporter Published 9 minutes ago Royal Mail has once again missed its delivery targets for first and second class post, but said it is making progress towards the goals as its turnaround plan continues.
The postal service delivered 85% of first class deliveries the next day between March and June, up from 76% in the same three months of 2025, but below regulator Ofcom's 90% target.
Second class mail was delivered within three days 91% of the time, another improvement from the previous year, but short of Ofcom's 95% target.
Royal Mail said the results are "encouraging and show that the work we are doing to improve the service is having an impact".
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