Retired UK civil servants failed by pension outsourcing, government says
The UK Cabinet Office is considering bringing civil service pension administration back in-house following severe service failures by the private contractor Capita. Many retirees have faced significant financial hardship due to long delays in payment processing.
Why it matters
It highlights the risks associated with outsourcing public services and the real-world consequences of administrative failure on vulnerable populations.
The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. Civil service Retired UK civil servants failed by pension outsourcing, government says Chaos of Capita-run scheme has left some people waiting up to a year for payments and in financial hardship
Prefer the Guardian on Google Retired civil servants have been failed by the decision to outsource their pension scheme, the government has admitted, and the maladministration meant some were left waiting up to a year for payments.
Multiple members of the civil service pension scheme, run by the private company Capita since December, have come forward to say they are unable to afford rent and have been forced to use food banks after being left without an income.
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