Repaid Rs 1.41 crore loan, but bank lost property papers; couple wins Rs 15.5L

You take a home loan and you repay it in full, but the bank loses the property papers. What do you do and what are your rights?A Delhi-based couple faced precisely this situation. After the bank failed to return their original property papers, the couple approached the Banking Ombudsman and eventually secured compensation.What the case is aboutOn March 16, 2018, the couple took a housing loan of Rs 1,41,75,151 from the bank to purchase a property in New Delhi. The property's title deeds were mortgaged in favour of the bank as security for the loan.The couple repaid the loan and closed the Rs 1.41 crore account around three years later. They then asked the bank to hand back the original title documents.