Reader ‘met the cold hard corporate face’ of Ryanair during bag check-in experience
A senior citizen recounts her frustrating experience with Ryanair's customer service after accidentally paying twice for luggage. Despite multiple attempts to resolve the issue through automated bots and agents, she was unable to secure a refund for the duplicate charge.
Why it matters
It highlights the growing consumer frustration with automated customer service systems and the lack of human accountability in the airline industry.
I t is unsurprising perhaps that we see the number of travel -themed stories increase in the summer time, although these three stories about Ryanair have little or nothing to do with the sun-seeking season.
Josephine, a “senior citizen, widowed, living alone [and] striving to be as independent as possible”, got in touch after paying on the double – or even treble – for one bag she wanted to check in on a flight to Italy .
She is a member of a walking club and booked a flight for a club holiday with Ryanair on September 29th, 2025, adding a 20kg check-in suitcase and paying a total of €299.40 for return flights and suitcase.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in