Railways ordered to pay family Rs 2 lakh after protest disrupted Amritsar trip
The Delhi state consumer commission has ordered the Indian Railways to pay Rs 2 lakh to a family for failing to provide adequate assistance during a trip disruption caused by protests. The court ruled that the lack of communication and support constituted a deficiency in service.
Why it matters
This case sets a precedent for consumer rights regarding service failures by public transport providers during civil unrest.
NEW DELHI: The Delhi state consumer commission, in an order dated July 31, upheld a district consumer forum's decision directing the Railways to pay a family Rs 2 lakh as compensation after their Amritsar trip was disrupted because of the protest. The commission noted that train services were suspended because of the protest, it held that the Railways failed to properly inform and assist passengers which amounts to deficiency in service.How did the Amritsar trip turn into a consumer dispute?According to the commission's order, complainant M.K. Verma and seven members of his family had booked confirmed tickets on the Swarna Shatabdi Express for a two-day trip to Amritsar in April 2015.
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