Railways holds ‘Jan Samvad’ meeting with passengers on amenities and services
Tiruchi Railway Division officials conducted 'Jan Samvad' meetings across 15 stations to gather passenger feedback and address grievances. The initiative aims to improve service delivery, cleanliness, and overall passenger amenities.
Why it matters
Direct public engagement by state-run infrastructure providers is essential for improving public service accountability and operational efficiency.
Railways holds ‘Jan Samvad’ meeting with passengers on amenities and services Tiruchi Divisional Railway Manager Balak Ram Negi and other officials met passengers who alighted from Jan Shatabdi Express at Junction and interacted with them TIRUCHI Tiruchi Railway Division conducted “Jan Samvaad” - a public interaction programme — on Thursday facilitating direct interaction between railway officials and passengers to obtain their feedback, suggestions and grievances relating to railway services and passenger amenities. Divisional Railway Manager Balak Ram Negi led the programme at the Tiruchi Junction. He and other officers directly interacted with the passengers travelling in the Jan Shatabdi Express upon its arrival at the station. A dedicated interaction session was conducted on Platform 1 at the railway station when passengers shared their feedback and concerns.
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