quarters of first class mail on time
Royal Mail has failed to meet its delivery targets for first and second-class mail, with performance declining to 75.7% for first-class letters. The regulator Ofcom is expected to launch an investigation into the company's service standards.
Why it matters
Reliable postal service is a critical infrastructure component; consistent failure to meet targets impacts both personal communication and business operations.
Royal Mail delivering just three-quarters of first class mail on time
The article relies on official performance data and regulatory statements without taking a partisan stance.
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