QR code system streamlines grievance redress at Madurai GRH

The QR code system implemented at Madurai’s Government Rajaji Hospital earlier this year has won praise from both the public and medical professionals for streamlining ward grievance resolution.

Placed across all hospital wards and areas, these QR stickers have enabled doctors, nurses, and sanitary staff to effortlessly report issues directly to the administration.

Previously, the system required complainants to submit a written memo detailing infrastructure and civic problems to the Resident Medical Officer (RMO) in charge.

The RMO would then review the memo, identify the issue, and escalate it for clearance to technical personnel or the Public Works Department (PWD), which typically handles major civic works at the hospital.

L. Arul Sundaresh Kumar, Dean of GRH, noted that while the previous method was systematic, it was unnecessarily time-consuming.

“The RMO, who also handles other important hospital duties, would sometimes procrastinate or overlook issues amid hundreds of other responsibilities,” he explained.