Qatar Airways, travel portal ordered to pay Rs 3L after denying patient a ticket refund
The Hyderabad consumer commission ordered Qatar Airways and EaseMyTrip to refund a passenger and pay compensation after they denied a medical waiver for a trip cancelled due to a brain tumor. The companies were found to have failed in their duty to address the medical emergency appropriately.
Why it matters
This ruling highlights consumer rights protections regarding medical emergencies and the accountability of travel intermediaries and airlines.
NEW DELHI: The Hyderabad consumer commission has directed Qatar Airways and online travel agency EaseMyTrip to refund Rs 1.86 lakh to a passenger who cancelled his international trip after being diagnosed with brain tumour. The commission also ordered them to pay Rs 1.2 lakh as compensation and litigation costs, finding that they had failed to properly consider his request for a medical waiver.The commission found that the passenger had informed the companies about his medical emergency and submitted supporting documents, but was still denied a refund. It directed both companies to pay the amount with 12 percent annual interest.Background of the caseAs per the commission order, Raghuram Yamarthi and his wife had booked flight tickets from Hyderabad to Atlanta and back through EaseMyTrip on August 2, 2024.
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