Qatar Airways ordered to pay ₹10 lakh to Kannur family for denying boarding to minors
The Ernakulam District Consumer Disputes Redressal Commission has ordered Qatar Airways to pay ₹10 lakh in compensation to a family for denying boarding to their minor children. The airline had previously accepted the children's travel documents but later refused them passage, causing significant distress and financial loss.
Why it matters
This ruling highlights consumer rights in the aviation sector and the accountability of international airlines regarding travel documentation disputes.
The Ernakulam District Consumer Disputes Redressal Commission has directed Qatar Airways to pay ₹10 lakh as compensation and ₹25,000 as litigation cost to a family in Kannur for denying boarding to two minor children during a return journey from Kochi to Italy.
The order was passed on a complaint filed by Roshan Jose, native of Chemberi in Kannur, and his two minor sons. Mr. Jose and his wife, Vinaya, both expatriates in Italy, had travelled from Venice to Kochi via Doha on Qatar Airways in November 2018 after the airline verified their travel documents and issued boarding passes without objection.
According to the order, Mr. Jose holds a family visa in which the name of his youngest son, aged 10 months then, was not included since it was under process and the authorities had issued a receipt for that, which was accepted as a travel document.
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