Qatar Airways denied boarding to infant despite issuing pass; court awards Rs 10 lakh
A Kerala consumer commission has ordered Qatar Airways to pay Rs 10 lakh in compensation for denying boarding to a family's infant and child despite issuing valid boarding passes. The court ruled the airline's actions constituted a deficiency in service and unfair trade practice.
Why it matters
This ruling serves as a significant consumer protection precedent regarding airline accountability and the treatment of passengers with valid travel documentation.
NEW DELHI: A consumer commission in Kerala has held Qatar Airways guilty of deficiency in service and unfair trade practice after the airline denied boarding to a family's two children, including a 10-month-old breastfeeding infant, during their return flight from Kochi to Italy despite issuing them boarding passes.The District Consumer Disputes Redressal Commission, Ernakulam, directed the airline to pay Rs 10 lakh as compensation and Rs 25,000 towards litigation costs, in its order dated July 14.Why was the child denied boarding?According to the court order, the complaint was filed by Roshan Jose, an Indian expatriate working in Italy. Jose, his wife Vinaya, and their two children had come to Kochi from Venice in November 2018 for a holiday.
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