PwC's US CEO thought fewer emails were better. Then he heard from employees.
PwC US CEO Paul Griggs discusses his evolving approach to internal communication after receiving feedback that his previous strategy of minimizing emails was insufficient. He now emphasizes the importance of explaining the reasoning behind leadership decisions to staff.
Why it matters
The article illustrates the shifting expectations for corporate transparency and the importance of feedback loops between leadership and employees.
PwC senior partner and US CEO said the firm asked him to communicate his reasoning more. Tasos Katopodis/Getty Images for Semafor PwC US CEO Paul Griggs said he tried not to over-communicate in the past. He said he received feedback from staff who asked him to share more about his decision-making. Griggs said he continues to work on communicating frequently and via different styles and mediums. After roughly three decades at PwC, senior partner and US CEO Paul Griggs said he still isn't above criticism. He's also not exempt from changing his mind based on feedback he gets from across the firm. Griggs said he appreciates working at a company where leaders aren't afraid to change their minds in response to feedback. This is part of a series of stories from Business Insider's conversation with PwC US CEO Paul Griggs.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in