Pre-peak discount issue that affected 210,000 journeys a day on Aug 20 and 21 fixed: SimplyGo
SimplyGo has resolved a configuration error that prevented morning pre-peak fare discounts for 210,000 daily commuters in Singapore. The company confirmed that affected users will see the correct fares reflected in their accounts.
Why it matters
Public transport reliability and accurate billing are essential for maintaining commuter trust in urban transit systems.
The discount was not activated for SimplyGo EZ-Link and bank card transactions on both days because of a configuration error, the company said.
A screen display on an MRT fare gate as a bank card is used to tap in on Jan 12, 2024.
SINGAPORE: SimplyGo says it has resolved an issue that prevented the pre-peak rail fare discount from being activated for an average of 210,000 journeys a day on Aug 20 and 21.
The issue, caused by a configuration error, affected SimplyGo EZ-Link and bank card transactions on both days, the company said in a Facebook post on Friday (Aug 21).
"Commuters will now see the correct fares, with the discount applied where eligible, in the SimplyGo app. This is the fare which will be charged,” SimplyGo added.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in