Praja Seva applications received at meetings to be reviewed every Wednesday, says government
The government has introduced a three-tier review system to process public grievances received during the weekly Prajaseva Abhiyan. Applications will be reviewed at the taluk, sub-divisional, and district levels, with unresolved cases automatically escalated to department heads.
Why it matters
This initiative aims to improve administrative accountability and ensure that public complaints are addressed systematically rather than being ignored.
All applications and complaints received during the Prajaseva Abhiyan, held every Saturday, will be systematically reviewed on Wednesdays in three stages, according to the government.
A taluk-level review will be conducted from 9 a.m. to 11 a.m. Tahsildars and Taluk Panchayat Executive Officers will review the status of applications and complaints with their officers using software, and submit unresolved applications to Sub-Divisional Officers through E-Office.
At the Sub-Divisional level, review will be conducted from 11 am to 1 pm. Assistant Commissioners of the Sub-Divisional Office consolidate and review the information received from the Taluk level. The matters or applications that are not resolved at their level are submitted to the Deputy Commissioner, an official release said.
District-level review will be conducted from 3 pm to 5 pm. Deputy Commissioners consolidate the information received from the Sub-Divisional level and review it at the district level.
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