Police stations in Idukki will now be reviewed by public
The Idukki police in Kerala have introduced a QR code-based feedback system to allow the public to rate police station services. This initiative aims to improve accountability and ensure polite, effective service from police personnel.
Why it matters
This represents a modern approach to public service reform and police accountability in India, leveraging digital tools for governance.
In a pioneering initiative in Kerala, the Idukki police have launched an initiative to let visitors review police station services. According to officials, the initiative aims to ensure smooth and proper service to the public across police stations in the district.
Idukki District Police Chief A. Naseem told The Hindu that the police QR code scanners had been installed in all police stations in the district. “People who visit stations for various services can scan the QR code through their smartphones. The QR code opens a link where the public can rate the station from 1 to 5. Ratings from 1 to 3 are considered low, while 5 is very good,” the official said.
“The public can also submit their complaints and suggestions to improve police services through the new system. These suggestions and complaints can be submitted in both English and Malayalam,” he added.
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