Petlibro accused of “gaslighting” users over smart pet feeder outage
Petlibro is facing criticism from users after a cloud server outage rendered their smart pet feeders inoperable, preventing scheduled feedings. The company has apologized and attributed the failure to a data request backlog that overwhelmed their system memory.
Why it matters
The incident underscores the risks associated with 'smart' home devices that rely entirely on cloud connectivity for basic, essential functions.
pet feeder foibles Petlibro accused of “gaslighting” users over smart pet feeder outage Petlibro says feeders perform scheduled feedings offline. Users report otherwise.
63 Petlibro's Granary 2 smart pet feeder has a $130 MSRP. Credit: Petlibro Petlibro's Granary 2 smart pet feeder has a $130 MSRP. Credit: Petlibro Text settings Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only Learn more Minimize to nav Petlibro founder and CEO York Wu provided more information about an outage that left users unable to control their smart pet feeders through the companion app and, in some reported cases, left them with hungry pets.
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