Personalised passenger service at Bengaluru airport sees around 300-350 daily bookings
Kempegowda International Airport in Bengaluru has launched 'Care by BLR', a premium passenger service offering amenities like meet-and-assist, porter services, and luxury limousine transfers. The service handles 300-350 daily bookings and aims to enhance airport efficiency and passenger experience.
Why it matters
It reflects the growing trend of premiumization in Indian aviation infrastructure to improve customer service standards.
Around 300-350 bookings are carried out every day by travellers on the Kempegowda International Airport’s (KIA) Care by BLR, a personalised passenger service brand which offers a suite of premium services to the traveller.
Care by BLR which offers seamless, convenient and tailored services like meet and assist, porter and luggage service, valet parking, luxury limousine, arrival lounge access and flower services to meet individual traveller needs was launched at KIA in January 2026.
“Overall if you look at meet and assist, porter and flower services, we have about 300 to 350 transactions everyday,” said George Bennet Kuruvilla, Executive Director and CEO, Bengaluru Airport Services Limited (BASL).
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