Paytm ordered to pay Rs 21,437 for failing to refund cancelled flight ticket
A consumer commission in Himachal Pradesh has ordered Paytm to refund a customer for a cancelled flight ticket. The commission ruled that Paytm was liable for the refund because it had already received the funds from the airline but failed to ensure they reached the passenger.
Why it matters
This highlights the legal accountability of digital payment platforms and travel aggregators in managing consumer refunds during service disruptions.
NEW DELHI: A district consumer commission in Himachal Pradesh has ordered Paytm to refund a cancelled flight ticket amount to a customer, along with compensation and legal costs. The commission said Paytm failed to make sure the refund actually reached him, even though the airline had already sent the money to Paytm.The Bilaspur District Consumer Disputes Redressal Commission on July 18 held Paytm liable for deficiency in service and dismissed the complaint against the airline.How did the flight ticket refund dispute begin?According to the court order, the complainant had booked return flight tickets between Chandigarh and Srinagar through Paytm, for a trip with a friend. The returning flight was scheduled for April 7, 2020. But because of the nationwide covid-19 lockdown, the flight got cancelled.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in