Pauline died after falling on a tram. Her family is still waiting for answers
The family of Pauline Moore is seeking accountability from Yarra Trams following her death, which occurred after a fall on a Melbourne tram in 2022. The case highlights concerns regarding safety protocols and the treatment of vulnerable passengers on public transport.
Why it matters
This case raises important questions about public transport safety standards and the transparency of incident reporting for elderly passengers.
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Share A A A For Pauline Moore, Melbourne’s tram network connected her to the world.
From her home in Hawthorn, the 78-year-old could visit her grandson and buy her groceries. She could travel to the local library, and make her own way to her regular dialysis appointments at a hospital.
Pauline Moore died two months after she had a serious fall on a Melbourne tram. But in September 2022, Pauline broke her pelvis in a fall on a tram.
Protocol required the immediate evacuation of the tram, and she was forced to call her own ambulance from the footpath, so the tram could be returned to the depot. The incident left her scared to ride public transport.
Then two months later, Pauline died from complications sustained in hospital after the fall.
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