Passport Seva server glitch leaves hundreds stranded in Kerala’s Malappuram
A server glitch at the Passport Seva Kendra in Malappuram, Kerala, caused significant delays and hardship for hundreds of applicants on August 11. Many citizens, including the elderly and children, were unable to process their applications despite having booked slots.
Why it matters
Highlights systemic failures in digital government services and the resulting impact on public convenience.
A server glitch brought Passport Seva Kendra services to a standstill on Tuesday (August 11), leaving hundreds of applicants stranded for hours at the Malappuram centre.
Applicants who had paid the required fees and booked slots in advance began arriving from 7 a.m., only to find that services could not be processed. Officials said they were unable to log in to the specialised software used at Passport Seva Kendras.
The disruption caused particular hardship at the Malappuram centre, where the cramped premises lacked adequate seating. Children and elderly applicants were forced to stand or sit on the floor for hours.
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