Passenger forced to take another bus; officials told to pay Rs 60K
A consumer commission in Tamil Nadu ordered a state transport corporation to pay compensation to a passenger who was mistreated by staff and forced off a bus. The commission ruled that the corporation failed to properly investigate the passenger's complaint regarding service deficiency.
Why it matters
It reinforces consumer rights and the accountability of public service providers in handling passenger grievances.
NEW DELHI: The Perambalur district consumer commission has directed Tamil Nadu State Transport Corporation authorities to pay Rs 50,000 compensation and Rs 10,000 costs to a passenger who alleged he was forced off a bus after his ticket was destroyed. The commission found deficiency in service for failing to enquire into his complaint. The order was passed on September 2, 2026.Why did the passenger approach the commission?According to the commission order, the passenger visited Vellore on March 23, 2026, to buy medicines for his son and later boarded a bus to Perambalur. He alleged that he paid Rs 500 for a ticket but was given a Rs 200 ticket, with the conductor promising to return the balance Rs 300 at the destination.During a tea break at Tiruvannamalai, the passenger returned to find another woman occupying his seat.
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