Part Three’ Demand Overwhelmed App, Ticketing System
AMC's ticketing systems experienced significant outages and technical glitches due to overwhelming demand for 'Dune: Part Three' tickets. The surge in traffic, which was triple that of previous major releases, led to app crashes and rate-limiting errors for many users.
Why it matters
The incident highlights the ongoing struggle of major entertainment platforms to manage high-volume digital traffic during blockbuster ticket releases.
Topline Outage reports for AMC’s mobile app spiked Tuesday following the release of “Dune: Part Three” tickets, which created “crushing volume” on the company’s ticketing system, AMC chief Adam Aron said.
MANHATTAN, NEW YORK, UNITED STATES - 2025/09/08: Marquee at the entrance to AMC movie theater in Midtown Manhattan. (Photo by Erik McGregor/LightRocket via Getty Images) LightRocket via Getty Images Key Facts Aron said in a statement the ticket demand “briefly slowed or glitched our online ticketing systems,” noting “extraordinarily high demand” for premium screenings like IMAX and for popular AMC locations.
Ticketing traffic on AMC’s website and mobile app was roughly triple that of what they experienced in the launch of “Spider-Man: Brand New Day,” the highest-grossing movie of 2026 so far.
AMC has previously received backlash for ticketing system disruptions experienced during the ticket releases for blockbusters such as “The Odyssey” and “Avengers: Doomsday.”
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