Parle, retailer ordered to pay ₹50,000 for underweight biscuit packet
A consumer commission in India has ordered Parle Products and a local hypermarket to pay compensation for selling an underweight biscuit packet. The ruling emphasizes that retailers share liability with manufacturers for the quality and accuracy of sealed goods sold to consumers.
Why it matters
This sets a legal precedent for consumer protection, holding both manufacturers and retailers accountable for product weight discrepancies.
The Kannur district Consumer Disputes Redressal Commission has directed Parle Products Private Limited and Metro Hypermarket, Chakkarakkal, to jointly pay ₹50,000 to a consumer after finding that a biscuit packet labelled as weighing 150 grams contained only around 125 grams.
The order was passed by a bench comprising Commission President Ravi Susha and members Molukutty Mathew and K.P. Sajeesh on a complaint filed by T.P. Ashik of Kallayi, Anjarakandy.
Mr. Ashik had purchased a pocket of Parle 20-20 biscuits from Metro Hypermarket on July 26, 2024. On weighing the packet at a nearby shop, he found it contained only 125 grams instead of the declared 150 grams and approached the Commission. During the proceedings, the packet was examined by the Legal Metrology department, which confirmed that it weighed 126.6 grams, establishing that it was underweight.
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