Paid Rs 1 lakh for gold chain, got nothing; jeweller ordered to pay Rs 1.3 lakh
The Himachal Pradesh state consumer commission has ordered a local jeweller to refund Rs 1 lakh to a customer for a gold chain that was never delivered. The ruling includes additional compensation for mental harassment and litigation costs after the jeweller failed to fulfill the order.
Why it matters
This case underscores the role of consumer protection laws in India in holding businesses accountable for service deficiencies and unfair trade practices.
NEW DELHI: The Himachal Pradesh state consumer commission has upheld an order directing a jeweller to refund Rs 1 lakh paid by a customer for a gold chain that was never delivered, along with interest, Rs 20,000 as compensation and Rs 10,000 towards litigation costs.Commission dismissed the complainant’s appeal seeking higher interest and compensation, affirming the Shimla District Consumer Disputes Redressal Commission’s order dated February 17, 2025, in its decision dated October 13, 2026.Gold chain booking dispute with Ganesh JewellersAccording to the order, the complainant, M R Chauhan, visited Shri Ganesh Jewellers in Shimla on November 4, 2022, to purchase gold.
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