Paid for 90g detergent, got only 70g; consumer wins Rs 50,000
The Uttarakhand State Consumer Disputes Redressal Commission ruled against Hindustan Unilever Limited for selling underweight detergent packets. While the company argued the case fell under the Legal Metrology Act, the commission upheld the consumer's right to compensation under the Consumer Protection Act.
Why it matters
Reinforces consumer protection rights and clarifies the jurisdiction of consumer commissions in cases involving product weight discrepancies.
NEW DELHI: The Uttarakhand State Consumer Disputes Redressal Commission in its July 15 order has held Hindustan Unilever Limited (HUL) liable for selling an underweight Surf Excel detergent pouch. However, while hearing HUL's appeal against a 2023 district commission order, the state commission reduced the compensation awarded to the consumer.Surf Excel underweight complaint: How the case beganThe case dates back to September 2020, when Gyan Chandra Garg, a resident of Ramnagar in Nainital district, purchased a case of Surf Excel EW detergent for Rs 512. On weighing one of the packets, he found that although it was labelled as weighing 90 grams, it actually weighed only 70 grams.
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