Over 10 bn autonomous agents to clog public services by 2030: Gartner

More than 10 billion autonomous agents created by people, companies and governments will clog public services by the end of 2030, forecast Gartner, amongst its top predictions across three categories: robots everywhere, cost to value and unknown unknowns.

According to Gartner, Agentic AI will significantly increase demand for public services by enabling autonomous agents to identify opportunities, determine eligibility and submit requests on behalf of users with minimal human effort. This surge in applications, claims and transactions will put pressure on government systems and require stronger approaches to identity, trust and accountability.

By 2030, 80% of front-line workers employed by international companies will be assisted by physical AI systems and also 80% of organisations with public-facing AI will have experienced a cost exhaustion attack creating excessive AI cost.