Ordered WeCool earbuds, received BoAt instead: commission orders Rs 8K compensation
A Kerala consumer commission ordered an e-commerce platform to refund a customer and pay compensation after the company delivered the wrong brand of earbuds and ignored repeated complaints. The court ruled this failure to address the error constituted a deficiency in service.
Why it matters
This case reinforces consumer protection rights regarding e-commerce accountability and the legal consequences of ignoring customer grievances.
NEW DELHI: A district consumer commission in Kerala on July 14, directed an e-commerce platform to refund the price of a pair of wireless earbuds and pay compensation after finding that it delivered the wrong product and ignored the consumers repeated concern. The commission held that supplying a product different from what was ordered and refusing to take it back amounted to deficiency in service and an unfair trade practice under the Consumer Protection Act.How did he end up receiving BoAt earbuds?According to the court order, the complainant bought a WeCool Moonwalk Mini Earbuds with a magnetic charging case and digital battery indicator for Rs 359 from the online platform VLE Bazaar on April 14, 2025.
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