Ordered iPhone 14 Pro, got beard oil instead: Mumbai man wins Rs 2.14 lakh from Flipkart, seller
A Mumbai consumer commission ordered Flipkart and a third-party seller to pay Rs 2.14 lakh to a customer who received beard oil instead of an iPhone 14 Pro. The ruling cited a clear deficiency in service and unfair trade practices.
Why it matters
This case highlights the growing legal accountability for e-commerce platforms regarding third-party seller fraud and customer service failures.
MUMBAI: A district consumer commission has ordered e-tailer Flipkart and a third-party seller to refund Rs 2.14 lakh to a Powai resident after he ordered an iPhone online—only to receive beard growth oil and packing material instead. The compensation amount includes the phone’s price and interest and amounts towards causing mental agony and also costs of litigation.“Failure to investigate the complaint, recover the wrongly delivered parcel, provide a replacement or refund and instead repeatedly close the complaint without granting any effective relief amounts to a clear cut deficiency in service and also constitutes an unfair trade practice,” the commission held.The order was passed by President Pradeep G Kadu and Member Gauri M Kapse.The complaint against Apple India was dismissed, with the commission holding that the dispute concerned non-delivery of the phone and not any defect in an Apple product.The complainant Anil Mutalik moved the District Consumer Disputes Redressal Commission, Additional…
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