Only registered intermediaries can handle customer transactions from Jan 1, says JPJ
The Malaysian Road Transport Department (JPJ) announced that starting January 1, only registered intermediaries will be permitted to handle customer transactions. This move aims to increase transparency and integrity in service delivery, though the department clarifies it does not endorse these intermediaries.
Why it matters
This regulatory change impacts how citizens interact with government services and aims to reduce fraud in third-party service transactions.
ARAU: Only individuals or company representatives registered as intermediaries and approved by the Road Transport Department (JPJ) will be allowed to conduct transactions on behalf of customers at all JPJ offices and branches nationwide from Jan 1.
JPJ director-general Datuk Aedy Fadly Ramli said the requirement was aimed at regulating intermediary services more systematically, transparently and with integrity.
He said registration as a JPJ-approved intermediary would open on Nov 1 through an online platform provided by the department.
"Each approved registered intermediary will be issued an official digital identification document bearing a serial number, valid for two years, subject to the department's terms and regulations," he told a press conference after inspecting the newly upgraded Perlis JPJ office counters here Monday (Oct 12).
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