Onion packets weigh less than promised; commission orders Rs 20,000 compensation
A district consumer commission in Punjab ordered a supermarket to pay Rs 20,000 in compensation after a customer proved that onion packets sold under a promotional offer were underweight. The ruling was based on video evidence showing the discrepancy measured on the store's own equipment.
Why it matters
This case highlights consumer rights and the effectiveness of local consumer commissions in holding retailers accountable for unfair trade practices.
NEW DELHI: A district consumer commission in Punjab has directed a supermarket and its parent company to pay Rs 20,000 to a customer who was allegedly supplied underweight onion packets under a promotional offer. The commission found deficiency in service and unfair trade practice and passed the order on September 3, 2026.Why did the customer approach the commission?According to the commission order, Vikas Taluja visited the store in Ropar on April 25, 2026 and purchased goods worth Rs 3,299. Under an offer for customers shopping above Rs 999, he was allowed to buy two 2-kg packets of onions at Rs 9 per kg.Taluja alleged that when he checked the packets on the store's weighing machine, one weighed 1.788 kg and the other 1.784 kg. The total weight was about 3.574 kg instead of the promised 4 kg.
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