TechCrunch·3 min read·medium
Omilia raises $67M to scale its customer support platform
I
Ivan Mehta
✦AI Summary
Customer support firm Omilia has raised $67 million in Series B funding to scale its platform, which focuses on practical automation rather than relying solely on generative AI. CEO Dimitris Vassos argues that businesses need a mix of tools to handle simple queries efficiently rather than over-relying on expensive large language models.
The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat and messages so companies can handle more queries at scale.
technologybusinessstartups
✦
Get the full story
Sign up for Headlinne to unlock AI insights, political bias analysis, and your personalized news feed.
Create free accountAlready have an account? Sign in