Ola Electric ordered to refund scooter cost with 10% interest
The Dharwad District Consumer Disputes Redressal Commission has ordered Ola Electric to refund a customer for a defective scooter. The company was found guilty of deficiency in service and unfair trade practices for failing to repair or return the vehicle.
Why it matters
This ruling highlights increasing consumer protection enforcement against electric vehicle manufacturers regarding service quality and warranty obligations.
The Dharwad District Consumer Disputes Redressal Commission has directed Ola Electric to refund ₹1,03,999 paid by a Hubballi resident for an electric scooter, along with 10% annual interest, after finding deficiency in service and unfair trade practice.
The Commission also directed the company to pay ₹50,000 as compensation for the inconvenience and mental agony caused to the consumer, besides ₹10,000 towards litigation expenses.
The complaint was filed by Satish Miskin of Hubballi, who had purchased an Ola Electric scooter from the company’s outlet at Unkal Cross in Hubballi for ₹1,03,999.
According to the complaint, the scooter developed battery-related and other defects and was handed over to the company’s service centre for repairs. Despite repeated requests, the company allegedly failed to return the vehicle, stating that the required spare parts had not arrived.
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