NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds
The NSW Ombudsman has ordered the New South Wales government to compensate an elderly public housing tenant after her home was repeatedly flooded with sewage. The investigation found that Homes NSW acted unreasonably by disposing of her belongings without consent and failing to support her insurance claim.
Why it matters
It highlights systemic failures in public housing management and the vulnerability of elderly tenants when dealing with government bureaucracy.
File photo: The NSW Ombudsman has identified ‘inadequate policies and procedures’ regarding how Homes NSW deals with tenants’ complaints. Photograph: Dean Sewell/AAP File photo: The NSW Ombudsman has identified ‘inadequate policies and procedures’ regarding how Homes NSW deals with tenants’ complaints. Photograph: Dean Sewell/AAP New South Wales NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds Ombudsman finds Homes NSW acted unreasonably and recommended additional payment for distress and suffering
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Prefer the Guardian on Google An elderly public housing tenant whose home was damaged by sewage overflows will be fully compensated by the New South Wales government after it disposed of her personal belongings without her consent and failed to properly support her insurance claim.
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