Nowhere to run to: Why angry Telstra users may stay put
Following a major nationwide outage, Telstra is facing a Senate inquiry and reputational damage. However, analysts suggest that a mass customer exodus is unlikely due to the lack of viable alternatives and the company's historical reliability.
Why it matters
It illustrates the challenges of market competition in essential infrastructure sectors and the limited power of consumers to switch providers.
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Share A A A As senators line up to probe Telstra executives over a nationwide outage , telecommunications analysts say the telco’s reputation is heavily bruised but a mass exodus of customers is unlikely.
Last week’s outage cut hundreds of people off from Triple Zero, halted trains in Victoria and NSW and brought down eftpos systems nationally, prompting three investigations and a Senate inquiry that is set to question executives including boss Vicki Brady at midday on Friday.
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