No planes, no problem: India's 'no 1 airport' Khajuraho has zero flights
Khajuraho Airport in India has been ranked as the country's top airport for customer satisfaction despite having no commercial flights operating during the survey period. The anomaly has raised questions about the methodology used by the Airports Authority of India.
Why it matters
Exposes potential flaws in bureaucratic performance metrics and the disconnect between customer satisfaction surveys and operational reality.
BHOPAL: Now boarding -- Khajuraho Airport into top customer-ranking slot, without any flights.The airport in the Madhya Pradesh town - recently ranked India's top airport in the Airports Authority of India's latest Customer Satisfaction Index (CSI) - has produced a surprising result: it has no commercial flights operating during July and Aug. The outcome has sent ripples through the aviation industry, prompting questions about the criteria of the AAI survey.Even when it had services, the scene was lacklustre: only two flights ever operated from the airport. Both have now been discontinued. These flights connected Delhi and Varanasi.The full-fledged airport, whose terminal was completed in the late 1960s and which reportedly saw its first flight in 1978, outscored larger and busier peers in the biannual passenger survey. The accolade was announced as the airport's tarmac lies quiet through the monsoon.
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