No flashy robots, just a quiet transformation: How Singapore’s food and retail sectors are using AI
Singaporean businesses in the food and retail sectors are increasingly adopting AI for backend operations like inventory management and staff rostering rather than flashy front-of-house automation. These tools help companies optimize efficiency and manage complex data, allowing human staff to focus on customer service.
Why it matters
This highlights a practical, non-stereotypical application of AI in traditional industries, demonstrating how technology can improve operational margins without replacing human interaction.
Forget the sci-fi stereotypes of robotic waiters and automated chefs. Instead, some brands are quietly deploying AI to streamline backend tasks – from inventory management to staff rostering – freeing up their human workers to provide front-of-house customer connections that algorithms cannot replace.
The Lo & Behold Group’s chief operating officer said using AI to analyse data allowed restaurant Fico to maximise table turnover.
Listen Singapore’s shops and restaurants scoring quick wins with AI SINGAPORE – Beachside Italian restaurant Fico is pushing its boundaries.
Operator The Lo & Behold Group had held back on overbooking the restaurant’s capacity at East Coast Park as it was worried about long wait times. But this changed in May when it tapped artificial intelligence (AI) to maximise table turnover.
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