Nicco Movers Suspends Driver, Conductor Over Viral Passenger Misconduct Video
Nicco Movers Limited has suspended a driver and conductor following a viral video showing alleged misconduct toward a passenger. The company is conducting an internal investigation after initial reports suggested the management had previously dismissed the passenger's complaints.
Why it matters
The incident underscores the growing power of social media in holding service providers accountable for passenger safety and corporate transparency.
Matatus at a terminal in Nairobi in August 18, 2024. Photo Kenyans.co.ke/ --> Transport company Nicco Movers Limited has suspended the driver and conductor of one of its buses following allegations of misconduct involving a passenger, after a video of the incident sparked widespread public outrage online.
In a statement issued on Thursday, July 16, the company said it had become aware of the viral video, which allegedly showed one of its drivers engaging in inappropriate conduct towards a passenger, and confirmed that an internal investigation had been launched.
Nicco Movers said the driver and conductor attached to the vehicle captured in the video had been suspended with immediate effect pending the outcome of the investigation.
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