NHS app to use AI to determine which service best for patients
The NHS is introducing an AI-powered triage tool to its mobile app to help direct patients to the most appropriate healthcare services. The rollout aims to reduce phone queues and optimize clinical resources across England.
Why it matters
Represents a significant integration of AI into public health infrastructure to improve patient flow and administrative efficiency.
Share Save Add as preferred on Google Emily Atkinson PA Media The tool will be rolled out to more than 200,000 patients in the next year, the NHS said Artificial intelligence will be used on the NHS app to determine which service is most appropriate for patients in England, the health service has announced.
Balanced reporting including both the benefits of the technology and concerns raised by health bodies.
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