New legal right to speak to a human for finance consumers
New Irish legislation mandates that financial service providers must offer consumers the option to speak with a human representative rather than relying solely on AI chatbots. The rules also aim to improve transparency in financial contracts and simplify the cancellation process for online services.
Why it matters
This reflects a growing global regulatory trend to protect consumer rights against the potential pitfalls of automated customer service and digital-only financial systems.
Agriculture & Consumer Affairs Correspondent
The article provides a factual summary of new government legislation and quotes the relevant minister without editorializing.
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