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CoinDesk·2 min read·medium

Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand

O
Olivier Acuna
Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand
AI Summary

Netomi CEO Puneet Mehta predicts that the AI customer experience market will grow to $5 trillion by 2030, driving increased demand for stablecoins. He argues that autonomous AI agents will require blockchain-based payment rails for real-time transactions.

Why it matters

This highlights a potential intersection between enterprise AI adoption and the practical utility of cryptocurrency in global payment systems.

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Share Share this article Copy link X icon X (Twitter) LinkedIn Facebook Email Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand Puneet Mehta, a former high-level Wall Street engineer and data scientist, said the rapid expansion of AI enterprise software will increase demand for stablecoins and blockchain. By Olivier Acuna | Edited by Jamie Crawley Updated Jun 10, 2026, 4:18 p.m. Published Jun 10, 2026, 4:17 p.m. 2 min read Make preferred on Puneet Mehta, the CEO and founder of Netomi, believes the AI Agent industry for enterprise will drive significant demand for stablecoins. (Puneet Mehta/Netomi) What to know : Netomi CEO Puneet Mehta predicts the customer experience market will expand from about $500 billion today to $5 trillion by 2030 as AI moves deeper into sales, conversion and upselling. Mehta argues that AI and crypto are complementary, saying autonomous AI agents will need 24/7 blockchain-based payment rails and stablecoins rather than traditional banking systems to handle real-time transactions. Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors. The customer experience industry will become a $5 trillion market by 2030, according to Netomi founder and CEO Puneet Mehta, who says that growth will create demand for stablecoins and blockchain-based payment infrastructure rather than pull capital away from crypto.

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Confidence: 80%

The article reports on a CEO's market prediction and business strategy without endorsing the specific investment thesis.

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