Naidu calls for humane approach to disposal of public grievances
Andhra Pradesh Chief Minister N. Chandrababu Naidu has instructed government officials to prioritize empathy and efficiency when handling public grievances. He emphasized the need for field visits, the use of technology for better service delivery, and a firm stance against misinformation campaigns.
Why it matters
The directive reflects a push for administrative reform and improved public trust in governance through a more citizen-centric approach.
Chief Minister N. Chandrababu Naidu on Monday directed officials across departments to adopt a humane and citizen-centric approach while addressing grievances received through the Public Grievance Redressal System (PGRS), emphasising that empathy and courteous behaviour were essential for strengthening public trust in governance.
The article reports on official government directives and policy statements without editorializing.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in