My husband's death was hard enough - then came the admin
Louisa Nicoll is campaigning for better administrative processes for grieving families after experiencing significant distress dealing with companies following her husband's death. Despite her husband's meticulous planning, the couple continued to receive insensitive communications from service providers.
Why it matters
This highlights a systemic failure in corporate customer service protocols regarding bereavement, prompting calls for more compassionate and efficient administrative handling.
Image source, Louisa Nicoll Image caption, John meticulously planned the handover of household admin before his death
Louisa Nicoll knew her husband John was going to die about a year before it happened. The couple used the time to make memories with their children, James and Amy, and John meticulously organised their paperwork.
But despite him asking for accounts to be switched to Louisa's name, she still received post addressed to him after his death. In one letter from their energy provider, it said: "Sorry you're leaving us. Is there anything we can do to make you stay?"
"I felt utterly exhausted, overwhelmed, frustrated and angry because of those experiences," she told BBC's Morning Live.
Louisa now campaigns for changes in the way companies deal with admin after someone dies and offers advice on how talking about death before it happens can help families cope afterwards.
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