My AI agent got me banned from Resy. Another agent got me reinstated.
A tech entrepreneur shares his experience of being banned from the reservation platform Resy after using an AI agent to automate booking. The story illustrates the risks of using autonomous AI agents without proper guardrails.
Why it matters
As AI agents become more capable of performing tasks on behalf of users, companies and consumers must navigate the legal and operational friction caused by automation.
Brian Distelburger gave an AI agent his Resy account information. It got him banned. Brian Distelburger Brian Distelburger set up an AI agent to land a date-night reservation at New York's 4 Charles. He was quickly banned from Resy and spent weeks asking to be reinstated. Distelburger learned his lesson: set up guardrails for AI agents. "They can really go wild," he said. This as-told-to essay is based on a conversation with Brian Distelburger, the 47-year-old cofounder of Windmill , an AI performance review startup. He lives in New York. It's been edited for length and clarity. I try pretty much everything that's new out there. I absolutely love technology, so I certainly use Claude and Codex quite a bit. I was one of the earlier ChatGPT users right when it came out.
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