Mother and nominee son died; bank delayed funds to father, ordered to pay Rs 15,000
An 83-year-old farmer successfully sued a bank after they delayed releasing his late wife's savings for months despite him providing the required documentation. The consumer commission ruled in his favor, citing the bank's failure to provide accessible, customer-friendly service.
Why it matters
The case highlights the systemic barriers elderly and non-English speaking customers face when navigating bureaucratic banking processes.
When you add a nominee to any of your savings or investment accounts, the idea is that the person will get the money when you pass away. But what if the nominee and the holder both pass away?In one such case the surviving family member had to face a long delay in getting money from his wife’s bank account.A woman had Rs 62,541 in her savings account. Her son was registered as the nominee. Both the mother and son passed away, leaving her 83-year-old husband as the only surviving member of the family. The man was a farmer and was not very familiar with English. Then began his ordeal to get the money.What the case is aboutThe man approached the bank to find out how he could withdraw the money from his late wife's savings account.
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