Times of India·3 min read·medium

Mother and nominee son died; bank delayed funds to father, ordered to pay Rs 15,000

T
TOI BUSINESS DESK
Mother and nominee son died; bank delayed funds to father, ordered to pay Rs 15,000
✦AI Summary

An 83-year-old farmer successfully sued a bank after they delayed releasing his late wife's savings for months despite him providing the required documentation. The consumer commission ruled in his favor, citing the bank's failure to provide accessible, customer-friendly service.

Why it matters

The case highlights the systemic barriers elderly and non-English speaking customers face when navigating bureaucratic banking processes.

✦Dive DeeperCreate a free account to unlock

When you add a nominee to any of your savings or investment accounts, the idea is that the person will get the money when you pass away. But what if the nominee and the holder both pass away?In one such case the surviving family member had to face a long delay in getting money from his wife’s bank account.A woman had Rs 62,541 in her savings account. Her son was registered as the nominee. Both the mother and son passed away, leaving her 83-year-old husband as the only surviving member of the family. The man was a farmer and was not very familiar with English. Then began his ordeal to get the money.What the case is aboutThe man approached the bank to find out how he could withdraw the money from his late wife's savings account.

Continue reading on Headlinne

Create a free account to read the full article.

Read full article →
businesssocial justice
✦

Get smarter about the news

Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.

Create free account

Already have an account? Sign in