MoneyGram's CEO says blockchain works best when customers don't know it's there
MoneyGram CEO Alex Holmes explains that the company uses blockchain technology as a backend infrastructure to improve the speed and cost-efficiency of cross-border payments. By integrating with networks like Stellar and Solana, the firm aims to modernize legacy financial systems without requiring customers to interact directly with crypto assets.
Why it matters
This reflects a growing trend of established financial institutions adopting blockchain for operational efficiency rather than consumer-facing crypto speculation.
Speaking in an interview with CoinDesk, Soohoo said MoneyGram's blockchain strategy has evolved from early experimentation into a broader effort to modernize the company's global payments infrastructure. The remittance giant, which serves roughly 60 million active customers, sees blockchain less as a consumer-facing feature than as a way to make cross-border payments faster, cheaper and more transparent.
"What you're always looking for is how to leverage technology to run your business more efficiently and effectively," Soohoo said. "The use case is what do our customers want, and how do we solve that for them?"
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