Milk delivery dispute over Rs 170 wins customer nearly 15x payout from consumer court

NEW DELHI: A Delhi consumer commission has directed a daily farm to refund Rs 170 retained in its app after a customer stopped milk deliveries. The commission also ordered 6 percent annual interest on the amount and Rs 2,500 towards mental harassment, agony and litigation expenses. The order was passed on September 22, 2026.Why did the customer approach the commission?According to the commission order, the complainant was using the milk delivery app operated by the dairy farm to receive milk at his home every morning. He stopped the milk supply because of poor quality, with his last order delivered on September 24, 2023.The complainant had Rs 170 remaining in his app wallet when he discontinued the service. He sought a refund from the company on September 29, 2023, but the amount was not returned.